Privacy Policy

Rudraksh Safar ("we", "us", "our"), located at GE Road, Bhilai 3, Chhattisgarh – 490021, India, is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal data when you use our website or services.

By using our website, making an inquiry, or booking any service with Rudraksh Safar, you consent to the collection and use of your personal information as described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

a) Personal & Identity Information

• Full legal name (as per government-issued ID)
• Date of birth and gender
• Nationality and country of residence
• Passport number, issue date, expiry date, and country of issue
• Visa information and immigration status (where relevant)
• Photograph (where required for visa applications)
• PAN card / Aadhaar details (where required by law)

b) Contact Information

• Email address(es)
• Phone and WhatsApp number(s)
• Residential and mailing address
• Emergency contact details

c) Travel & Booking Information

• Travel preferences and interests
• Itinerary details, travel dates, and destinations
• Dietary requirements and meal preferences
• Special assistance needs or accessibility requirements
• Health declarations required for specific destinations
• Booking history with Rudraksh Safar
• Frequent flyer or loyalty program numbers (if provided)

d) Financial Information

Payment details are processed only through secure third-party payment gateways (such as Razorpay, PhonePe, or equivalent). Rudraksh Safar does not store, retain, or have access to your credit/debit card numbers, bank account details, or any sensitive financial data on our systems. We retain only transaction reference numbers and payment confirmation records for accounting and dispute resolution purposes.

e) Technical & Usage Information

• IP address and geolocation data
• Browser type and version
• Device type and operating system
• Pages visited and time spent on website
• Referring website or search query
• Cookie data and session identifiers

2. Purpose & Legal Basis for Data Processing

We collect and use your personal data for the following specific purposes:

• Processing and managing travel bookings, inquiries, and service requests
• Issuing booking confirmations, invoices, and itinerary documents
• Submitting visa and passport applications on your behalf (with your explicit consent)
• Coordinating with airlines, hotels, transport providers, and other suppliers to fulfill your booking
• Processing payments and maintaining financial records
• Providing customer support, handling complaints, and resolving disputes
• Sending operational communications related to your booking (schedule changes, reminders, etc.)
• Sending promotional and marketing communications — only with your explicit consent and with opt-out available at any time
• Complying with applicable legal, regulatory, and tax obligations
• Improving our website, services, and customer experience through analytics
• Fraud detection, security monitoring, and protection of our legal interests

3. Data Sharing & Disclosure

We share your personal information only in the following circumstances and with the following categories of recipients:

• Service Suppliers: Airlines, hotels, tour operators, transport companies, cruise lines, activity providers — only the data necessary to fulfill your booking.
• Visa & Immigration Authorities: Embassies, consulates, VFS/BLS centers — for the purpose of processing visa applications on your behalf.
• Government Authorities: Immigration, customs, tax, and regulatory bodies — where required by applicable law.
• Payment Processors: Secure third-party payment gateways — only transaction-relevant data for payment processing.
• Technology & Analytics Providers: Website analytics, email platforms — only anonymized or pseudonymized data where possible.
• Legal & Dispute Resolution: Courts, arbitrators, or legal advisors — where required to protect our legal interests or comply with legal proceedings.

We do not sell, rent, lease, or trade your personal data to any third party for commercial or marketing purposes.

4. Sensitive Personal Data

Certain data we may collect — such as passport details, health information, dietary preferences indicating religious beliefs, and disability information — constitutes sensitive personal data under applicable Indian privacy laws. Such data is collected only where strictly necessary for fulfilling your service request and with your explicit consent. It is handled with enhanced security measures and shared only with authorized parties directly involved in delivering your travel services.

5. Data Retention

• Booking records and related personal data: Retained for 7 years from the date of the last transaction or as required by applicable Indian tax and accounting laws.
• Visa and passport application data: Retained for 5 years after completion of service for legal compliance purposes.
• Marketing communications consent records: Retained until consent is withdrawn.
• Website analytics data: Retained in anonymized form for up to 2 years.

After applicable retention periods, data is securely deleted, destroyed, or anonymized in a manner that prevents its recovery or reconstruction.

6. Your Data Rights

Subject to applicable Indian privacy laws and regulations, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data (subject to legal retention obligations and ongoing service needs).
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time without affecting other services.
• Right to Object: Object to processing of your personal data for specific purposes.
• Right to Data Portability: Request transfer of your data in a commonly used format where technically feasible.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

7. Data Security

We implement appropriate and reasonable technical, administrative, and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Secure encrypted communication (HTTPS/SSL) on our website
• Access controls limiting data access to authorized personnel only
• Third-party payment gateways with PCI-DSS compliance
• Regular review of data security practices

However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach affecting your rights, we will notify you as required by applicable law.

8. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience, analyze website traffic, and personalize content. Types of cookies used include:

• Essential Cookies: Necessary for the website to function properly. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements. Only placed with consent.

You may control or disable cookies through your browser settings. Disabling essential cookies may affect website functionality. Disabling analytics or marketing cookies will not affect your ability to book services.

9. Third-Party Links & Services

Our website may contain links to third-party websites, government portals, or partner services. Rudraksh Safar is not responsible for the privacy practices or content of those external websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal data from minors without verifiable parental or guardian consent. If we become aware that personal data of a minor has been collected without appropriate consent, we will take steps to delete it.

11. International Data Transfers

In the course of arranging international travel bookings, your personal data may be transferred to and processed by service providers and authorities in countries outside India. By booking international travel services, you consent to such cross-border transfer of your personal data where necessary to fulfill your booking. We ensure that such transfers are conducted with appropriate safeguards in compliance with applicable laws.

12. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices, services, or applicable laws. Any material changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website or services after updates constitutes your acceptance of the revised Privacy Policy.

13. Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, and applicable privacy regulations, you may contact our Grievance Officer for any privacy-related complaints or concerns:

Rudraksh Safar — Grievance Officer
GE Road, Bhilai 3, Chhattisgarh – 490021
Email: [email protected]
Phone / WhatsApp: +91 92036 50311
Response Time: Within 30 days of complaint receipt