Refund Policy
Last Updated: January 2026
Rudraksh Safar acts solely as an intermediary between customers and third-party service providers such as airlines, hotels, transport operators, and tour suppliers. All refunds are governed primarily by the refund policies of these respective suppliers.
We facilitate the refund process on your behalf but do not control refund approvals, amounts, or timelines.
1. Refund Eligibility
Refunds may be applicable only under the following circumstances:
- Cancellation is made in accordance with our Cancellation Policy.
- Services were not delivered as confirmed in writing.
- Duplicate or excess payment was made due to technical or processing error.
Refund eligibility is always subject to supplier approval.
2. Refund Process
The refund process follows these steps:
- Customer submits a cancellation or refund request via email or WhatsApp.
- Rudraksh Safar verifies booking details and applicable supplier refund rules.
- Refund request is formally initiated with the concerned suppliers.
- Once refund is received from suppliers, the amount is transferred to the original payment method used by the customer.
3. Refund Timeline
Refund timelines depend on supplier processing and banking systems. Indicative timelines are:
| Payment Method | Processing Time |
|---|---|
| Credit / Debit Card | 7–14 business days |
| UPI / Net Banking | 5–10 business days |
| Bank Transfer | 7–14 business days |
| Forex Card | 14–21 business days |
These timelines are approximate and may vary based on supplier response and bank processing cycles.
4. Non-Refundable Items
The following are generally non-refundable:
- • Visa processing fees
- • Travel insurance premiums
- • Non-refundable airline tickets
- • Special event or attraction tickets
- • Service, convenience, and administrative fees
- • Peak season or promotional booking deposits (as per supplier policy)
5. Partial Refunds
If only part of a booking is cancelled or affected, refunds will be calculated proportionately based on supplier refund rules for each service component.
6. Currency & Charges
- Refunds are processed in the same currency as the original payment.
- Any currency conversion differences or bank charges are not compensated by Rudraksh Safar.
7. Refund Disputes
If you believe your refund has been incorrectly calculated:
- Contact us within 30 days of refund receipt.
- Provide your booking ID and supporting documentation.
- We will review and respond within 7 business days.
8. Important Disclaimer
Rudraksh Safar does not guarantee refund approval, refund amount, or refund timelines, as these depend entirely on third-party suppliers. Our responsibility is limited to facilitating communication and refund processing.
9. Contact for Refund Requests
Email: [email protected]
WhatsApp: +91 92036 50311
Subject Line: Refund Request- [Booking ID]